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Store PolicIES

Customer Care

We love our customers here at Seadragon Silver, and we will try to do everything we can to ensure you are happy with your purchase. If you have any queries at all regarding an item prior to purchase, please contact me for information.

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If you aren't happy with an item you purchased, then we aren't happy either. Please get in touch with us to arrange a return & refund as per the conditions detailed in our Shipping Policy section. 

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If you have any special requests or would like to discuss a commissioned piece, let me know!

Privacy & Safety

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me or contact me. This Privacy Policy does not apply to the practices of third parties that I do not own or control.

Information I Collect
To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
・as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
・when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
・if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
・as necessary for the purpose of providing and improving my services. 

Information Sharing and Disclosure
I share your personal information for strictly limited reasons and circumstances, as follows:
・Service providers, such as delivery companies. Your personal information is shared with these third parties only to the extent necessary to perform these services.
・Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I will keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases:
・Access: You may have the right to access and receive a copy of any personal information I may hold about you by contacting me.
・Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Notwithstanding exceptional circumstances (e.g. where I am required to store data for legal reasons) I will generally delete your personal information upon request.
・Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
・Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

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If you have any questions or concerns,

please contact me at

seadragon.silver@gmail.com

Payment Methods

  • Credit / Debit Cards

  • PayPal

  • Apple Pay

Payment Methods
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